Human Capital
and Smart Technologies

About Us

Contact Source Solutions is an inbound/outbound customer service organization providing services to relationship-based clients in healthcare, deregulated energy, Local governments and subscription retention industries. CSS believes that investing in human capital and smart technologies to deliver a competitive edge for our clients. We are capable of building teams in managed facility at our corporate headquarters or we can build teams of talented agents from anywhere in the world using our virtual model. Whatever our clients requirements we have the people, technology and facilities to maximize ROI and the highest quality customer care in the business.

ADVANTAGES OF OUR VIRTUAL MODEL

  • National applicant pool
  • Project-specific headhunting
  • All available timezones with zero added expense
  • Lower staff turnover rates
  • Significant increase in productivity
  • Reduced call-offs

ADVANTAGES OF OUR VIRTUAL MODEL

  • National applicant pool
  • Project-specific headhunting
  • All available timezones with zero added expense
  • Lower staff turnover rates
  • Significant increase in productivity
  • Reduced call-offs

ADVANTAGES OF OUR VIRTUAL MODEL

  • National applicant pool
  • Project-specific headhunting
  • All available timezones with zero added expense
  • Lower staff turnover rates
  • Significant increase in productivity
  • Reduced call-offs

State of the Art
Technologies

  • Recognized leader in advanced contact center calling platforms
  • 100% cloud-based calling
  • Offers georedundancy, ensuring consistent coverage in instances of regional outages
  • Robust dialer and reporting customization enabling tailored configurations
  • Cloud backup system for customer recordings
  • Customer access to recordings through user-friendly, intuitive interface
  • Integrated Call Quality and Compliance Scoring Capabilities

STATE OF THE ART TECHNOLOGIES

  • Recognized leader in advanced contact center calling platforms
  • 100% cloud-based calling
  • Offers georedundancy, ensuring consistent coverage in instances of regional outages
  • Robust dialer and reporting customization enabling tailored configurations
  • Cloud backup system for customer recordings
  • Customer access to recordings through user-friendly, intuitive interface
  • Integrated Call Quality and Compliance Scoring Capabilities

STATE OF THE ART TECHNOLOGIES

  • Recognized leader in advanced contact center calling platforms
  • 100% cloud-based calling
  • Offers georedundancy, ensuring consistent coverage in instances of regional outages
  • Robust dialer and reporting customization enabling tailored configurations
  • Cloud backup system for customer recordings
  • Customer access to recordings through user-friendly, intuitive interface
  • Integrated Call Quality and Compliance Scoring Capabilities

Our PEOPLE

We only hire charismatic, professional, and engaged specialists with customer service industry experience to join our team and represent our clients. Our average staff tenure is roughly five years which is at the top of the industry. Our team’s sole focus is on making our client’s customer experience and journey amazing, through the life of the relationship. All members of the CSS team specialize in call resolution and customer retention.

Our PEOPLE

We only hire charismatic, professional, and engaged specialists with customer service industry experience to join our team and represent our clients. Our average staff tenure is roughly five years which is at the top of the industry. Our team’s sole focus is on making our client’s customer experience and journey amazing, through the life of the relationship. All members of the CSS team specialize in call resolution and customer retention.

Our PEOPLE

We only hire charismatic, professional, and engaged specialists with customer service industry experience to join our team and represent our clients. Our average staff tenure is roughly five years which is at the top of the industry. Our team’s sole focus is on making our client’s customer experience and journey amazing, through the life of the relationship. All members of the CSS team specialize in call resolution and customer retention.

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